I subscribed to Cignal TV and I paid last September 29, 2013 at SM Appliances Center. Last October 2, 2013 someone from Cignal TV called me to verified the Application Form. The dish and box was installed last October 8, 2013 by Country Traders from Antipolo, one of Territory Partner of Cignal.
Installer Glenn and Eric informed me that it will be activated on October 11, 2013. Around 1:00pm of October 11, 2013,Friday our Cignal was not activated yet so I decided to call their Customer Service,their CSR told me that it will be activated within 24 hours. Saturday came and still not activated yet so I called again their Customer Service and one of their CSR told me that it will be activated within 24-48 hours, okay fine. I told them I will just wait. 48 hours passed and still the account was not activated yet, I called again their Customer Service hotline and I was able to talked to one of their Supervisor named JP Cunanan. Mr JP told me that they did not activate any account during Saturday and Sunday and I got mad because no one told me when I called them last Saturday. I asked for his assurance that it will be activated first thing in the morning of Monday.
Monday came and still same scenario happened, CSR told me that they made a report to follow it up on their Territory Partner which is Country Traders,I even asked for the phone number of Country Traders and I called them, I was able to talked to certain Ms Ian and told me that they cannot transmit any documents to Cignal because they don't have internet access, what a lame excuse!!! She promised me that they will transmit it within the day. Tuesday came, account is not activated yet I called Customer Service again and they told me that no one will activate the account because it's a holiday.I really lose my temper and I super duper got mad at them because I'm tired of their excuses. Supervisor Abigail Valenzona promised again that she will call me first thing in the morning Wednesday they will follow it up on their territory partner, I asked for an assurance that they will call me because I'm so tired to follow up and I did not receive any call from her,
Wednesday came and still the account is not activated yet when I called them and look for Mr JP and Ms Abigail,they both engaged with other customers, same excuses, same scenario.
My point is if Country Traders don't have internet access to transmit documents they should look for an option on how to inform Cignal TV that our account was okay already and they can activate it. They can also send someone to drop by the documents.
Cignal TV should have an initiative to contact Country Traders because they received a complain from a customers.
They did not do anything, what if Country Traders don't have internet access until year 2014, we will just wait and suffer the consequences of their poor service.
Also, CSR should give correct information to their customer to avoid problems.
I'm so fed up and disappointed with their service and I told them to pull out the dish and their box because I don't want their service anymore.
Before you avail Cignal TV think hundred times and I hope that you will not experience this dilemna.
POOR CUSTOMER SERVICE FOR CIGNAL TV !!!!!!